1. Ink (pen ink or stamp ink)
=>Stain on leather material; the result are limited for cleaning, it only able to lighten ink stain. (It may need to do colour restoration to fully cover stain).
=>Stain on PVC, pattern leather, canvas and etc; cleaning will not be able to remove stain completely, it may only lighten the stain

2. Colour transfer (from; jeans, polo tee, or self-cleaning)
=>Stain on leather material; the result are limited for cleaning, it only able to lighten the ink stain. (colour restoration is recommended to fully cover stain).
=>Stain on PVC, pattern leather, canvas and etc; cleaning will not be able to remove stain completely, it may only lighten the stain

3. Yellowish stain
=>Stain on leather material; the result are limited for cleaning, it only able to lighten the stain. (It may need to do colour restoration to fully cover stain)
=>Stain on PVC, pattern leather, canvas and etc; cleaning will not be able to remove stain completely, it may only lighten the stain

4. Glue (glue oxidised)
=>For all materials, the result are limited, we will try our best to remove as much as we can. If the glue oxidised and causing color transfer, the cleaning result are limited. If we remove the glue, the effect on the items is not desirable.

5. Sticky
=> High temperature and hot weather may cause the material to oxidize, and the cleaning result for all materials are limited. We will try our best to remove it, but there is a possibility it will become sticky again after prolonged storage.

6. Animal urine
=> Highly recommended for cleaning service for hygienic purpose. We will disinfect the items. However, the cleaning result on removing stains and smell of the urine is limited depending on how long it has been stained.

7. Outside mark/ stain. (water stain, oil stain)
=>On fabric material; cleaning can only lighten the stain。
=>On leather, PVC, pattern leather, canvas; cleaning can only lighten the stain but unable to remove completely.(Color restoration service will be able to cover the stain for leather material)

8. Mildew/Mould (serious mildew)
=>Cleaning process will be able to remove mildew/mould and disinfect the items for hygiene purpose. However, in a serious case, the mildew could have caused stain and caused the color of the bag to change. Should it happens, cleaning alone will not be able to remove the stain. For leather materials, it is highly recommended to have it color restored

9. Colour Fading
=>Normal wear and tear will cause the items to have color fading, it is a normal occurrence. We will be able to have the color restored back for leather materials. However, color restoration on fabric is not advisable as it will cause the fabric to become coarse

10. Metal-oxidisation (scratches, colour fading)
=>Metal oxidization is due to combination of weather, moisture and sometimes chemical. In a serious case, we will not be able to restore it. In a mild case, we can plate/chrome or polish the metal to get a desirable result

11. Scratches (crack, broken etc) and Shape changes
=>Scratches and Shape changed are due to damaged material. Cleaning will not be able to restore its original condition.

12. Wrinkled surface
=> Wrinkled surface is due to the oxidization of the glue between the materials. Cleaning will not be able to restore its original condition.

13. Adhesive residue
=> The cleaning result on all material are of limited result but we will try our best to remove it.

14. Smell (mildew/mould, urine)
=>Cleaning service will be able to remove dirt and disinfect for hygiene purpose. However, some of the substances could have been absorbed into the deep layer and hence will still have some remaining smells.

15. Bag's thread might become furry after cleaning.

Cleaning of handbag or other items are the same as cleaning of clothing, it will make handbag clean, hygienic and neat. The result of cleaning depends on the type of stains, the handbag materials, the time period it has been stained and the storage condition. Below are some examples of possible conditions:

1. Some of the stubborn stains will remain even after cleaning. Cleaning will help to lighten it.

2. Yellowish stain
=>Stain on leather material; the result are limited for cleaning, it only able to lighten the stain. (It may need to do colour restoration to fully cover the stain)
=>Stain on PVC, pattern leather, canvas and etc, cleaning will not be able to remove stain completely, it may only lighten the stain

3. Damaged items such as torn material or materials with hole might expand after cleaning, depending on the condition of the materials.

4. Light or dark colour fabric, canvas or printed material might fade after cleaning.

5. For PVC and canvas material we will only recommend to do cleaning service to keep it clean and hygienic. The stain will lighten after cleaning but might not be able to remove completely.

6. Additional charges is applicable should you need to repair or replace the lost accessories such as pearl, sequins and buttons.

7. Additional charges is applicable should you need to repair or replace the lost accessories such as pearl, sequins and buttons.



 

8. Unprocessed original leather is only applicable for cleaning service. This is to keep it dust-free, mould-free and sanitized. The cleaning service will help to keep its original honey brown color. No color restoration service is advisable

9. Benzene dyed leather is a leather processed with a special dyeing skills of applying more than 2 colours on a same leather surface. Should color restoration treatment is needed for the bag, customer will need to choose one of the color to color restore or we will advise to only do cleaning if the customer wish to keep the 2 colors tone on the bag

10. Snake skin is very fragile. Hence any scratches or broken skin will probably remain the same after cleaning. We will not advice to do color restoration for snake skin. But a good leather treatment will be recommended to make the skin long lasting and add more shine to it.
Therefore, if your handbag is of snake skin, kindly choose the option "cleaning service", on the main page. Thanks.

Cow leather and lambskin

The natural pores and lines of Cow leather and lambskin will be slightly covered after colour restoration but overall it won't pose a problem. Damaged leather such as leather which is severely scratched, broken or crack will not be recovered after color restoration. In addition, severe pen ink stain on light color bag might probably pop out again after color restoration depending on different ink stains.

Original unprocessed leather
Original unprocessed leather is the leather at its original state without artificial spray of color on it. The color is beige and beautiful at start, but it will turn to honey brown color after usage. Dust and dirt, water stain and hand cream may also cause it to change color. The cleaning service will clean of the dust, dirt and some of the stain to keep the bag clean and hygienic. Treatment after service will also reactivate the leather to make it softer.

Braided leather
Common use by BV Brand, colour restoration will be done on the surface part, the overlapping part will not be sprayed. (Bags with two colours and above are not adviced to do colour restoration)

Suede Leather
Suede leather is leather made via rough grinding or fine grinding by using sandpaper to produce fur like texture. Dust may easily hide within the fur. We are able to remove the dirt on the surface easily by using brush. For dust that are hidden within the fur, it may be difficult to remove and some might not be able to remove. The color of the suede may appear difference after cleaning. For example (a) Yellowish stain might still appear a bit yellowish after cleaning. Example (b); Dirty stain might be found on both dark and lighter colour parts of the suede. The stain on dark colour part may be lightened. The stain on the light colour part may have good result after cleaning. Example(c) For suede leather, it colour may fade when in touch with water and after cleaning. Here is a simple way to judge the result of cleaning suede leather; 1 mark for clean and 10 marks for dirty. If the handbag dirty level is (10) before cleaning, after cleaning the result may be around level (6). For those customer having difficulty judging the result after cleaning, kindly contact us.

Benzene dyed. (Crocodile leather, ostrich leather)
Benzene dyed leather is a leather processed with a special dyeing skills by applying more than 2 colours on a same leather surface. Should color restoration treatment is needed for the bag, customer will need to choose one of the color to color restore or we will advise to do only cleaning if the customer wish to keep the 2 colors tone of the bag

Leatherette, PVC, patent leather
Leatherette is the fabricated leather with a colour pattern on surface and therefore we are unable to apply our colour restoration material. Dirts are difficult to remove. Below are the solutions for this material;
1. If customer request for colour restoration service on the items, TRISTA may only color restore the outside genuine leather and do cleaning for the inside lining. 2. For the fabricated leather, we will suggest to do leather treatment to add shine and make it more long lasting. We will still clean the inside lining.

Snake skin
Snake skin is very fragile. Hence any scratches or broken skin will probably remain the same after cleaning. We will not advice to do color restoration for snake skin. But a good leather treatment will be recommended to make the skin long lasting and add more shine to it.

Artificial fur
Artificial fur on shoes, handbag (horse fur, rabbit fur and etc.) can be cleaned with our cleaning technique. Some of the severely damaged artificial fur may fall off after cleaning. Please do check clearly before send to TRISTA.

Multiple materials
Multiple materials can be used together to make a beautiful handbag. Different materials may require different technique to clean and therefore, additional charges are applicable.

TRISTA HANDBAG CLEANERS reserved all rights of statement.

Showcase for all material;

1. Cow leather, lambskin

2. Unprocessed Original leather

3. Braided leather

4. Suede leather

5. Benzene dyed leather

6. Leatherette, PVC, patent leather

7. Snake skin

8. Artificial fur

9. Multiple materials

Common FAQ for cleaning service.

Note:we will send out massage to you via mobile once your item is completed. And the courier service may contact you again on the next working day.

Please find below the TRISTA's Terms and Conditions for Color Restoration Service:

The cleaning effect of the leather material handbag differs depending on the materials and the stain itself. In general, the cleaning effect on leather material will not be as good as the handbag with fabric materials. Excessive use of cleaning agent might damage the surface color of the leather materials and even the leather itself. TRISTA aims to clean the items without harming the material itself or at the very least minimize the risk. Hence, it is highly advisable to use color restoration service to obtain the maximum result for leather materials.

Original leather (unprocessed leather) such as benzene staining leather, snake skin, ostrich leather, are not encourage to have it colour restored. TRISTA may have better solutions, please do refer to material introduction page.

Color Restoration will be done after the cleaning process. The 10 steps Color Restoration Process includes:Color matching > Colour testing > Details Set up >Color Restoration> Color Set in> Air drying > Repairing > Remove Smell > Treatment>Quality Check.

The result of the service varies in accordance to the materials and condition of the items. Some of the possible outcomes are as explained as below;

1. Leather surface may feel stiffer after colour restoration, but It may become softer after use.

2. The color of the stiches will become the same as the bag after service if the original stitches are off different color with the handbag.

3. If the stiches are made of cotton materials, the stitches may become furry after service.

4. We will try to cover the side trimming leather but some parts might not be able to be covered. Hence, it will become the same color as the bag after color restoration service.

5. Unprocessed leather is only applicable for cleaning service, to keep it dust-free, mould-free and sanitized. No color restoration service is advisable

6. Additional charges is applicable should you need to repair or replace the lost accessories such as pearl, sequins and buttons

1. Ink (pen ink or stamp ink)
=>Stain on leather material; the result are limited for cleaning, it only able to lighten ink stain. (It may need to do colour restoration to fully cover stain).
=>Stain on PVC, pattern leather, canvas and etc; cleaning will not be able to remove stain completely, it may only lighten the stain

2. Colour transfer (from; jeans, polo tee, or self-cleaning)
=>Stain on leather material; the result are limited for cleaning, it only able to lighten the ink stain. (colour restoration is recommended to fully cover stain).
=>Stain on PVC, pattern leather, canvas and etc; cleaning will not be able to remove stain completely, it may only lighten the stain

3. Yellowish stain
=>Stain on leather material; the result are limited for cleaning, it only able to lighten the stain. (It may need to do colour restoration to fully cover stain)
=>Stain on PVC, pattern leather, canvas and etc; cleaning will not be able to remove stain completely, it may only lighten the stain

4. Glue (glue oxidised)
=>For all materials, the result are limited, we will try our best to remove as much as we can. If the glue oxidised and causing color transfer, the cleaning result are limited. If we remove the glue, the effect on the items is not desirable.

5. Sticky
=> High temperature and hot weather may cause the material to oxidize, and the cleaning result for all materials are limited. We will try our best to remove it, but there is a possibility it will become sticky again after prolonged storage.

6. Animal urine
=> Highly recommended for cleaning service for hygienic purpose. We will disinfect the items. However, the cleaning result on removing stains and smell of the urine is limited depending on how long it has been stained.

7. Outside mark/ stain. (water stain, oil stain)
=>On fabric material; cleaning can only lighten the stain。
=>On leather, PVC, pattern leather, canvas; cleaning can only lighten the stain but unable to remove completely.(Color restoration service will be able to cover the stain for leather material)

8. Mildew/Mould (serious mildew)
=>Cleaning process will be able to remove mildew/mould and disinfect the items for hygiene purpose. However, in a serious case, the mildew could have caused stain and caused the color of the bag to change. Should it happens, cleaning alone will not be able to remove the stain. For leather materials, it is highly recommended to have it color restored

9. Colour Fading
=>Normal wear and tear will cause the items to have color fading, it is a normal occurrence. We will be able to have the color restored back for leather materials. However, color restoration on fabric is not advisable as it will cause the fabric to become coarse

10. Metal-oxidisation (scratches, colour fading)
=>Metal oxidization is due to combination of weather, moisture and sometimes chemical. In a serious case, we will not be able to restore it. In a mild case, we can plate/chrome or polish the metal to get a desirable result

11. Scratches (crack, broken etc) and Shape changes
=>Scratches and Shape changed are due to damaged material. Cleaning will not be able to restore its original condition.

12. Wrinkled surface
=> Wrinkled surface is due to the oxidization of the glue between the materials. Cleaning will not be able to restore its original condition.

13. Adhesive residue
=> The cleaning result on all material are of limited result but we will try our best to remove it.

14. Smell (mildew/mould, urine)
=>Cleaning service will be able to remove dirt and disinfect for hygiene purpose. However, some of the substances could have been absorbed into the deep layer and hence will still have some remaining smells.

15. Bag's thread might become furry after cleaning.

Color restoration result on different materials

Please find below explanation of the different service outcomes for different materials and conditions, you may take note of the example that is relevant to your items.

Cow leather and lambskin
The natural pores and lines of Cow leather and lambskin will be slightly covered after colour restoration but overall it won't pose a problem. Damaged leather such as leather which is severely scratched, broken or crack will not be recovered after color restoration. In addition, severe pen ink stain on light color bag might probably pop out again after color restoration depending on different ink stains.

Original unprocessed leather
Original unprocessed leather is the leather at its original state without artificial spray of color on it. The color is beige and beautiful at start, but it will turn to honey brown color after usage. Dust and dirt, water stain and hand cream may also cause it to change color. The cleaning service will clean of the dust, dirt and some of the stain to keep the bag clean and hygienic. Treatment after service will also reactivate the leather to make it softer.

Braided leather
Common use by BV Brand, colour restoration will be done on the surface part, the overlapping part will not be sprayed. (Bags with two colours and above are not adviced to do colour restoration)

Suede Leather
Suede leather is leather made via rough grinding or fine grinding by using sandpaper to produce fur like texture. Dust may easily hide within the fur. We are able to remove the dirt on the surface easily by using brush. For dust that are hidden within the fur, it may be difficult to remove and some might not be able to remove. The color of the suede may appear difference after cleaning. For example (a) Yellowish stain might still appear a bit yellowish after cleaning. Example (b); Dirty stain might be found on both dark and lighter colour parts of the suede. The stain on dark colour part may be lightened. The stain on the light colour part may have good result after cleaning. Example(c) For suede leather, it colour may fade when in touch with water and after cleaning. Here is a simple way to judge the result of cleaning suede leather; 1 mark for clean and 10 marks for dirty. If the handbag dirty level is (10) before cleaning, after cleaning the result may be around level (6). For those customer having difficulty judging the result after cleaning, kindly contact us.

Benzene dyed. (Crocodile leather, ostrich leather)
Benzene dyed leather is a leather processed with a special dyeing skills by applying more than 2 colours on a same leather surface. Should color restoration treatment is needed for the bag, customer will need to choose one of the color to color restore or we will advise to do only cleaning if the customer wish to keep the 2 colors tone of the bag

Leatherette, PVC, patent leather
Leatherette is the fabricated leather with a colour pattern on surface and therefore we are unable to apply our colour restoration material. Dirts are difficult to remove. Below are the solutions for this material;
1. If customer request for colour restoration service on the items, TRISTA may only color restore the outside genuine leather and do cleaning for the inside lining. 2. For the fabricated leather, we will suggest to do leather treatment to add shine and make it more long lasting. We will still clean the inside lining.

Snake skin
Snake skin is very fragile. Hence any scratches or broken skin will probably remain the same after cleaning. We will not advice to do color restoration for snake skin. But a good leather treatment will be recommended to make the skin long lasting and add more shine to it.

Artificial fur
Artificial fur on shoes, handbag (horse fur, rabbit fur and etc.) can be cleaned with our cleaning technique. Some of the severely damaged artificial fur may fall off after cleaning. Please do check clearly before send to TRISTA.

Multiple materials
Multiple materials can be used together to make a beautiful handbag. Different materials may require different technique to clean and therefore, additional charges are applicable.

TRISTA HANDBAG CLEANERS reserved all rights of statement.

Showcase for all material;

1. Leather/cow leather, lambskin

2. Original unprocessed leather

3. Braided leather

4. Suede leather

5. Benzene dyed.

6.Leatherette, PVC, patent leather

7. Snake skin

8. Artificial fur

9. Multiple materials

Notes:

1.Customers are given 7 days observation period after the purchase of the product. Customer is allowed to return and refund the items with reasonable explanations.
2.Product return, refund or exchange can only be done when the items are unopened and with the original packing. It includes product, box, receipt and etc. Otherwise refund will be rejected
3.Delivery fees and transaction fees will be applicable for any return items.